ScaleCart legal
Refund & Cancellation Policy
Refund and cancellation terms depend on the service scope agreed between ScaleCart and the client.
Last updated: 20 September 2026
Before work begins
Any cancellation request should be raised as early as possible. The applicable outcome will depend on whether work has started and whether resources have already been committed.
Work already completed
Fees for work already completed, delivered or reasonably committed are generally not refundable. Any eligible balance will be assessed against the written service agreement.
Marketplace decisions
A refund is not automatically due because a marketplace changes a policy, delays a review or makes an account decision outside ScaleCart’s control.
How to request a cancellation
Contact ScaleCart on +91 9351205910 with your business name and service details. The request will be reviewed against the agreed scope and payment terms.
Written agreement applies
If a signed proposal, invoice or service agreement contains specific refund or cancellation terms, those terms will apply to that engagement.